Your frequently asked questions

Product

How do Cato Cups & Carafes work?

Our stoneware features a micro-textured interior rich in natural clay minerals. When you pour, this tactile surface maximizes contact with the wine to encourage gentle micro-oxygenation. The result is a subtle rounding out of harsh tannins, giving your wine a noticeably smoother finish on the palate.

Don't believe us? Try this simple experiment.

Grab a standard porcelain mug (or wine glass) and your Cato Cup. Brew a pot of black tea—like English Breakfast—and pour a serving into both. Let them cool and take a sip from each. Notice how the tea from the Cato Cup has a rounder, smoother finish? Black tea is packed with polyphenols, just like wine, making it a great way to taste the clay's softening effect in action.

What kind of wine works best?

Any wine you love! But if you really want to taste the difference, try a wine high in natural tannins, like a young Cabernet Sauvignon, Syrah, Sangiovese, or Malbec. If you prefer white or skin-contact pours, an oaky Chardonnay or an orange wine works brilliantly.

How do I clean it?

Because our vessels are completely unglazed, they ask for a simple hosting ritual:

  • Rinse Promptly: Wash with hot or boiling water immediately after use. Never leave wine sitting in unglazed ceramic overnight.
  • No Soap Allowed: Never use dishwashing liquid, detergents, or dishwashers. Dish soap will sink into the micro-textured clay surface and taint future pours.
  • Air Dry Completely: Dry with a clean tea towel or leave it to air-dry completely in an open, well-ventilated space before placing it back in the cupboard.

Does it break easily?

Admittedly, if you use one of your cups as a tennis ball, it’s probably going to break. But because our stoneware is high-fired and stemless, it’s naturally durable and far less prone to accidental knocks than delicate glass stemware.

What kind of glaze do you use?

We don't! All of our ceramics are 100% unglazed, natural stoneware. Firing our mineral-rich clay at 1,100°C sinters the raw earth into a solid, durable ceramic body while keeping the tactile interior exposed for natural aeration.

Shipping

Which countries do we ship to?

At the moment, we only deliver to the US, UK, Canada, Australia and Hong Kong.

If you live in another country, please contact us at support@drinkwithcato.com and we can try to arrange an alternative method of delivery.

What shipping options are available?

Several shipping options will be made available at checkout. At Cato, we opt for shipping that has a lower emissions, therefore our shipping times may be slower. However, the option for express is always there.

How much will shipping cost?

Shipping is free on all orders. You can also opt for express delivery.

How long will delivery take?

This will vary from location to location, however, we aim to get our products to you within 6-12 business days.

Orders

When will my order ship?

We want you to get drinking as soon as possible, so in-stock items typically ship out 1-2 business days after the order is placed.

I've just placed an order, can I amend or cancel it?

After placing an order, you have a small window to change or cancel as we process our orders very quickly. If you would like to change or cancel your order, please send us an email at support@drinkwithcato.com immediately and we will do our best to fulfil your request.

However, we cannot promise that your order can be cancelled once you have received an email confirmation stating that your order has already been shipped. If your order has already been shipped, you will need to return the order to us. For more information on returns, please click here.

Where can I check the status of my order?

You will receive an email to confirm your order and another email following to confirm shipment. You can also sign up or log in to your account to check the status of your order.

How long will my pre-order take?

Pre-orders will be shipped when they come available. If you would like to receive your order quicker, please reach out to us at support@drinkwithcato.com.

What if my order is broken or damaged?

If your order is damaged, please reach out to us immediately at support@drinkwithcato.com. Please include your order number and a picture of your damaged product. Once you receive confirmation from the Cato & Co Team, you can decide on whether you would like a refund or a replacement.

Returns

What is our return policy?

We want you to love your purchase. If you change your mind for any reason, you can return your purchase for free or exchange it within a period of 15 days of receiving it, provided that it's never been used. Simply contact support@drinkwithcato.com to start the return process and our team will assist you.

For more information on returns please check our refund policy here.